Refund policy

Refund, Return & Cancellation Policy

Kamroche Nutrition
Effective Date: 01-01-2010

1. Introduction

At Kamroche Nutrition, we value your trust and satisfaction. Because our products include nutritional supplements, vitamins, wellness items, and skincare products, we follow strict hygiene and safety standards. This policy explains how cancellations, returns, and refunds are handled.

By purchasing from KamrocheNutrition.com, you agree to the terms of this policy.

2. Order Cancellations

  • Orders may be cancelled within 24 hours of purchase, provided the order has not yet been dispatched.

  • To request a cancellation, please contact our Customer Support via email or WhatsApp with your order number.

  • If your order has already shipped, it cannot be cancelled, but you may be eligible for a return (see Section 3).

  • Refunds for cancelled orders will be processed in accordance with Section 5 (Refunds).

3. Return & Exchange Policy

Due to the nature of health and personal care products, returns are only accepted under the following conditions:

✅ Eligible for Return/Exchange

  • Item received is damaged, defective, or expired

  • Item received is incorrect / wrong product

  • Item is unused, unopened, and in original packaging (only for non-consumables where applicable)

❌ Not Eligible for Return/Exchange

  • Opened, used, or partially consumed products

  • Items returned without original packaging, labels, or seals

  • Returns requested after 7 days of delivery

  • Clearance, promotional, or discounted items (unless damaged/defective)

  • Change of mind or buyer’s remorse

4. How to Request a Return

  1. Contact Us within 7 days of delivery via:

    • Email: info@kamrochenutrition.com

    Provide your order number, product details, and photo/video evidence (if product is defective/damaged).

  2. Return Authorization

    • If approved, we will issue a Return Authorization Number (RAN) with return instructions.

  3. Return Shipping

    • Products must be shipped within 5 business days after receiving RAN.

    • Use secure packaging and a trackable courier service.

    • Shipping costs are the customer’s responsibility unless the return is due to our error (wrong/damaged item).

  4. Inspection & Processing

    • Returned items are inspected upon receipt.

    • If approved, an exchange or refund will be processed.

5. Refund Policy

Refunds are processed only after return approval.

  • Payment Method & Refund Mode:

Payment Method Refund Mode Timeline
Bank Transfer / Debit / Credit Card Reversal to same account 7–14 business days
Cash on Delivery (COD) Bank Transfer to your provided account Within 7 business days
Digital Wallets (if used) Refund to same wallet Within 7 business days

  • Shipping fees are non-refundable, unless the return is due to our error.

  • In rare cases, a small restocking/handling fee may apply.

6. Non-Refundable Items

  • Opened or used supplements and consumables

  • Beauty/skincare products with broken seals

  • Discounted, bundled, or promotional items (unless defective)

  • Products tampered with after delivery

7. Warranty Disclaimer

Kamroche Nutrition does not provide warranties beyond what is stated on the product packaging. For extended warranty claims, please contact the manufacturer (if applicable).

8. Shipping & Risk

  • Risk passes to the customer once products are handed over to the courier.

  • For returns, the customer assumes risk until the product is received by us.

  • Insured / trackable shipping is strongly recommended for returns.

9. Dispute Resolution

We aim to resolve all issues fairly. Please contact our Customer Support before pursuing third-party remedies.
If unresolved, disputes may be referred to Consumer Protection Authorities in Pakistan or DRAP (Drug Regulatory Authority of Pakistan), as per applicable laws.

10. Policy Updates

Kamroche Nutrition reserves the right to update or revise this policy at any time. Updates will be posted on our website and effective immediately.

📞 Contact Us

For cancellations, returns, or refund inquiries: